Prescription Verification – Cocavanna

POWERED PRESCRIPTION CUSTOMERS ONLY

Should you make an order of any lenses other than 0.0 power, you will be required to show proof of prescription.

 WHAT IS IT?

Cocavanna’s number priority is providing top-notch customer service. As such, we’ve implemented a prescription verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA).
In order to verify your prescription in the most efficient, convenient way possible, please follow as.

EFFECTS ON ORDER TIME FRAME

All customers who order powered contact lenses through ourself’s will be required to email their prescription to the following email :
Prescription@cocavanna.com” . This will need to be completed before 6pm the same working day as the order is placed for it to be shipped out on time and as scheduled. 
Upon receiving the prescription, our team can take unto 2 hours to verify its credibility and mark the order as “safe to ship”. 

If we suspect a prescription is fraudulent or does not meet the following requirements. Cocavanna reserves the right to cancel the order immediately.

UPLOADING YOUR PRESCRIPTION

You provide us with a valid copy (photo or scan) of your prescription, which you send to us attached via email :
Email : prescription@cocavanna.com

PRESCRIPTION REQUIREMENTS

Your prescription must contain the following :

    • Opticians Name
    • Opticians Practice Address
    • Your Full Name
    • Date
    • Required Lense Power
    • Required Base Curve
    • Opticians Signature

Failure to include any of the following may result in your order being cancelled or put on hold.
 

 

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